Kisan Call Center (KCC)

Prime Minister of India
Table of contents
Kisan Call Center Logo
Highlights
  1. Free assistance for any query related to Agriculture
  2. Specialised Farm Tele Advisor to solve the issue raised.
Customer Care

1800-180-1551 (From any Landline or Mobile), 1551 (from BSNL Landline)

Overview Of The Scheme
Name Of The Scheme Kisan Call Center (KCC).
Launched on 21st January, 2004.
Objective
  • To solve the issues raised by the farmers on telephone.
  • To solve the queries of the farmers in their own native language.
Nodal Agency/Ministry Department of Agriculture & Cooperation (DAC).
Call timing 6.00 A.M to 10.00 P.M.
Call Service Provider IFFCO Kisan Sanchar Limited (IKSl).

Introduction

  • Kisan Call Centers (KCCs) are established to provide support to farmers.
  • Support can be provide through telephonic conversation only.
  • In Kisan Call Center farmers can seek assistance on any type of crops related query, some of the queries are as follows:-
    • Disease related query in crops.
    • Pest control in crops.
    • Plant pathology.
    • Soil Science.
    • Animal Husbandry.
    • Advanced farming practices.
    • Organic Farming.
    • Information on High Yield Variety Seeds.
    • Market Information.
    • Support Programmes for Farmers etc.
  • Farmers seeks assistance by dialing National Toll Free Number 1800 180 1551.
  • This number is accessible through all mobile numbers and landlines.
  • Calling timings are from 6.00 AM to 10.00 PM on 7 days a week.
  • IFFCO Kisan Sanchar Limited (IKSL) is a service provider of Kisan Call Centre.
  • At present there are 14 Kisan Call Centres working in 21 different locations serving the needs of farmers in the whole country.

Features Of Kisan Call Center

  • Kisan Call Center are equipped with the state of the art technology, which includes :-
    • Internet Protocol Private Branch Exchange (IPPBX).
    • Internet Bandwidth.
    • Call Recording/Call Replay.
    • Call Barging.
    • Voice Mail Service During Call Waiting.
    • Voice Mail Service When KCC Is Not Working.
    • SMS to Farmers.
  • Farmer queries can be solved in 22 local languages.
  • Queries of the Farmers are addressed by Farm Tele Advisors (FTAs).
  • If in case, Farm Tele Advisor is not able to solve the query then the call are transferred to higher level experts.
  • Higher level experts are specialist of State Agriculture Departments, ICAR and State Agricultural Universities.
  • To facilitate the correct, consistent, quick replies tot he queries and to record all the details of the farmer calls, A Kisan Knowledge Management System has developed.

Farm Tele Advisor

  • Kisan Call Center Agents are known as Farm Tele Advisors.
  • They are Graduate, Post Graduate or Doctorate in Agriculture or allied sectors.
    Allied Sectors are :-
    • Horticulture.
    • Animal Husbandry.
    • Fisheries.
    • Poultry.
    • Bee-Keeping.
    • Sericulture.
    • Aquaculture.
    • Agriculture Engineering.
    • Agriculture Marketing.
    • Bio-Technology.
    • Home Science.
  • Farm Tele Advisor has excellent communication skills in the respective language.

Kisan Call Center Registration

  • Farmers get themselves registered through by calling a toll free number 1800-180-1551.
  • Registration is done by Kisan Call Center Agent who records the personal details of the farmer in Kisan Knowledge Management System (KKMS).
  • Farmer then asked to opt his mode of receiving advice through text message (SMS) or voice message.
  • Farmer can also registered themselves through the portal i.e. http://mkisan.gov.in/wbreg.aspx or by visiting nearest Common Service Center (CSC).
  • Following details are mandatory for registration:-
    1. Name
    2. Mobile Number
    3. State
    4. District
    5. Block
  • After pressing "Register Button" a verification code will be sent to the farmer's mobile number and after entering it the registration process is completed
  • Farmer can also register themselves by sending SMS on 51969 or 7738299899
  • Format of the message are:-
    • "KISAN REG <NAME>, <STATE>, <DISTRICT NAME>, and <BLOCK NAME>"(only first 3 letters of State, District, & Block Names are needed. Commas(,) are necessary)
    • After typing the message send it to 51969 or 7738299899.
Kisan Call Center Location/State UTs Covered and Language
SI. NO Location States/UTs Covered Language
1 Guntur Andhra Pradesh Telugu
2 Hyderabad Telangana Telugu
3 Patna Bihar Hindi
4 Ranchi Jharkhand Hindi
5 Jaipur Delhi
Rajasthan
Hindi
Hindi
6 Ahmedabad Gujarat
Dadra & Nagar Haveli
Daman & Diu
Gujarati
Gujarati
Gujarati/Konkani
7 Chandigarh Haryana
Punjab
Chandigarh
Hindi/Haryanvi
Punjabi
Punjabi
8 Solan Himachal Pradesh Hindi
9 Jammu Jammu & Kashmir Dogri, Kashmiri, Ladakhi
10 Bengaluru Karnataka Kannada
11 Trivandrum Kerala
Lakshadweep
Malayalam
Malayalam
12 Jabalpur Madhya Pradesh Hindi
13 Raipur Chattisgarh Hindi
14 Pune Maharashtra
Goa
Marathi
Konkani, Marathi
15 Coimbatore Tamil Nadu
Puducherry
Tamil
Tamil
16 Kanpur Uttar Pradesh Hindi
17 Dehradun/Pant Nagar Uttarakhand Hindi
18 Kolkata West Bengal
Sikkim
Bengali
Sikkimese, Nepali, Hindi
19 Bhubaneswar Odisha Oriya
20 Guwahati Arunachal Pradesh
Assam
Manipur
Nagaland
Adi
Assamese
Manipuri
Nagamese
21 Agartala Tripura
Mizoram
Meghalaya
Bengali
Mizo
Khasi, Garo, Jayantia

Important Links

Contact Details

  • Helpline Number :- 1800-180-1551 (From any Landline or Mobile), 1551 (from BSNL Landline)
Caste
Person Type
Scheme Type

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