Kisan Call Center (KCC)

Introduction

• Kisan Call Centers (KCCs) are established to provide support to farmers.
• Support can be provide through telephonic conversation only.
• In Kisan Call Center farmers can seek assistance on any type of crops related query, some of the queries are as follows:-
  • Disease related query in crops.
  • Pest control in crops.
  • Plant pathology.
  • Soil Science.
  • Animal Husbandry.
  • Advanced farming practices.
  • Organic Farming.
  • Information on High Yield Variety Seeds.
  • Market Information.
  • Support Programmes for Farmers etc.
• Farmers seeks assistance by dialing National Toll Free Number 1800 180 1551.
• This number is accessible through all mobile numbers and landlines.
• Calling timings are from 6.00 AM to 10.00 PM on 7 days a week.
• IFFCO Kisan Sanchar Limited (IKSL) is a service provider of Kisan Call Centre.
• At present there are 14 Kisan Call Centres working in 21 different locations serving the needs of farmers in the whole country.

Features Of Kisan Call Center

• Kisan Call Center are equipped with the state of the art technology, which includes :-
  • Internet Protocol Private Branch Exchange (IPPBX).
  • Internet Bandwidth.
  • Call Recording/Call Replay.
  • Call Barging.
  • Voice Mail Service During Call Waiting.
  • Voice Mail Service When KCC Is Not Working.
  • SMS to Farmers.
• Farmer queries can be solved in 22 local languages.
• Queries of the Farmers are addressed by Farm Tele Advisors (FTAs).
• If in case, Farm Tele Advisor is not able to solve the query then the call are transferred to higher level experts.
• Higher level experts are specialist of State Agriculture Departments, ICAR and State Agricultural Universities.
• To facilitate the correct, consistent, quick replies tot he queries and to record all the details of the farmer calls, A Kisan Knowledge Management System has developed.

Farm Tele Advisor

• Kisan Call Center Agents are known as Farm Tele Advisors.
• They are Graduate, Post Graduate or Doctorate in Agriculture or allied sectors.
  Allied Sectors are :-
  • Horticulture.
  • Animal Husbandry.
  • Fisheries.
  • Poultry.
  • Bee-Keeping.
  • Sericulture.
  • Aquaculture.
  • Agriculture Engineering.
  • Agriculture Marketing.
  • Bio-Technology.
  • Home Science.
• Farm Tele Advisor has excellent communication skills in the respective language.

Kisan Call Center Registration

• Farmers get themselves registered through by calling a toll free number 1800-180-1551.
• Registration is done by Kisan Call Center Agent who records the personal details of the farmer in Kisan Knowledge Management System (KKMS).
• Farmer then asked to opt his mode of receiving advice through text message (SMS) or voice message.
• Farmer can also registered themselves through the portal i.e. http://mkisan.gov.in/wbreg.aspx or by visiting nearest Common Service Center (CSC).
• Following details are mandatory for registration:-
  1. Name
  2. Mobile Number
  3. State
  4. District
  5. Block
• After pressing "Register Button" a verification code will be sent to the farmer's mobile number and after entering it the registration process is completed
• Farmer can also register themselves by sending SMS on 51969 or 7738299899
• Format of the message are:-
  • "KISAN REG <NAME>, <STATE>, <DISTRICT NAME>, and <BLOCK NAME>"(only first 3 letters of State, District, & Block Names are needed. Commas(,) are necessary)
  • After typing the message send it to 51969 or 7738299899.

Important Links

• mKisan
• Farmer Registration
• National Institute Of Agricultural Extension Management.
• IFFCO Kisan Sanchar Limited (IKSl).
• Kisan Knowledge Management System
• Kisan Call Centers (India - Level I).
• Nodal Officers (India - Level III).
• Resource Centers (Telugu).
• Mobile Applications for Farmers
• SMS Language Code.
• Queries through online mode.

Contact Details

• Helpline Number :- 1800-180-1551 (From any Landline or Mobile), 1551 (from BSNL Landline)